FAQ - Customers

How do I send an enquiry?
So you've chosen the experience you want to do and want to ask a question or book? No worries, just follow these steps: Step 1: Click "View m...
Thu, 9 Aug, 2018 at 10:33 AM
Has my message sent?
Short answer - probably. Long answer - there are a few steps you can take to see if your message has been sent: Step 1: Check your email to see if ...
Thu, 5 Jul, 2018 at 6:15 PM
How do I book an experience?
Once you've sent an enquiry for your experience, the provider will send you a reply and a quote. We'll email you to let you know when this happens...
Mon, 11 Mar, 2019 at 11:18 AM
When will someone reply to my message?
As soon as your message has been sent, the experience will be notified. You should expect a reply and a quote within 48 hours. If it has been more t...
Thu, 5 Jul, 2018 at 6:15 PM
Manage my email preferences
Would you like to stop receiving Tobooka emails? We will only send you emails that inform you about the bookings you make. Without these emails we will no...
Thu, 5 Jul, 2018 at 6:16 PM
When do I pay?
When you book your experience and accept the quote, you are asked to make full payment. It's important to make all payments to the experience provi...
Thu, 5 Jul, 2018 at 6:16 PM
Something's come up. Can I cancel my experience?
Sometimes things pop up. Don't worry, we get it. That's why we have our cancellation policy: If you cancel more than 2 weeks before your book...
Thu, 5 Jul, 2018 at 6:16 PM
What happens if my experience is cancelled? Am I protected?
Yes, of course! If something unexpected comes up and a supplier has to cancel your experience, we will do everything we can to find you an alternative. ...
Mon, 11 Mar, 2019 at 11:15 AM
Preparing for your experience
So you've booked your experience - yay! Now it's time to make sure you and they have all the information you'll need for the day. You can...
Thu, 5 Jul, 2018 at 6:17 PM